Privacy Policy

1. Data controller

The data controller for personal data processed through this website and related online enquiries is Satluj Public School, operating as part of the Satluj Group of Schools, with campuses in Panchkula, Haryana.

2. Information we may collect

Depending on how you use our site or contact us, we may process:

• Identity and contact data: name, relationship to the student (if applicable), email address, telephone number, postal address;
• Admissions and school-related data: information you submit through enquiry or application forms (for example, student name, date of birth, previous school, academic interests);
• Technical data: IP address, browser type and version, device type, general location (region/country), pages visited, and time spent on pages;
• Communications: content of messages you send us and our responses.

We do not intend to collect sensitive personal data through this public website unless you voluntarily provide it and we have a lawful basis to process it (for example, where required for statutory compliance or with appropriate consent as required by law).

3. How we collect information

We collect information when you fill in forms on our website, email or call us, subscribe to updates (if offered), or when your device sends technical data automatically through cookies and similar technologies as described below.

4. Cookies and similar technologies

We may use cookies, local storage, or analytics tools to understand how visitors use our site, improve content and performance, and remember preferences where relevant. You can control cookies through your browser settings. If you disable certain cookies, some features of the site may not work as intended.

5. Why we use your information

We process personal data for purposes such as:

• Responding to admissions and general enquiries;
• Operating, securing, and improving our website;
• Complying with legal and regulatory obligations;
• Sending information you have requested or consented to receive (for example, newsletters or event notices), where permitted;
• Protecting the legitimate interests of the school, students, and staff (for example, fraud prevention and IT security), where not overridden by your rights.

Where the DPDP Act or other law requires consent for certain processing, we will seek it separately and you may withdraw consent in accordance with applicable procedures, without affecting the lawfulness of processing based on consent before its withdrawal.

6. Legal basis (summary)

We rely on one or more of the following, as applicable: your consent; performance of steps at your request prior to entering into a contract (such as processing an admission enquiry); compliance with a legal obligation; and legitimate interests of the school in running safe, effective educational services and communications, balanced against your rights.

7. Sharing of information

We do not sell your personal data. We may share information with:

• Service providers who host our website, provide email or CRM systems, or analytics, under strict confidentiality and data-processing terms;
• Professional advisers where required (for example, legal or audit purposes);
• Government or law enforcement authorities when required by law or to protect vital interests.

Some service providers may process data outside India. Where such transfers occur, we take steps consistent with applicable law to ensure appropriate safeguards.

8. Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and context (for example, enquiry records vs. statutory school records maintained under education law).

9. Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending sensitive information.

10. Children’s privacy

Our website may be used by parents, guardians, or adult students to learn about the school. If we become aware that we have collected personal data directly from a child without appropriate parental authority where required by law, we will take steps to address the situation in line with applicable regulations.

11. Your rights

Subject to applicable law (including the DPDP Act and rules thereunder), you may have the right to access, correct, update, or erase your personal data; restrict or object to certain processing; request portability where applicable; and lodge a complaint with the Data Protection Board of India or other competent authority. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

12. Grievance / Data Protection Officer

For privacy-related questions, requests, or grievances, please write to the school administration at the addresses above, marking your communication “Privacy — Website”, or use the official email or phone number published on this website when available.

13. Changes to this policy

We may update this Privacy Policy to reflect legal, technical, or organisational changes. The revised policy will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.